Terms & Conditions – Watchboks.com
Company Information
Watchboks.com is operated by:
KE Nordic ApS
Egebjerg 4
4000 Roskilde
Denmark
Company registration number: DK32890857
Phone: +45 5224 3336
Email: hello@watchboks.com
General Terms
By visiting and using Watchboks.com, you agree to the following terms and conditions. These terms may be updated periodically.
You must hold a valid payment card issued by a recognized bank. By placing an order, you confirm that the information you have provided is correct and that you are an authorized user of the selected payment method.
Delivery and Shipping
All products are carefully packed in protective packaging to ensure safe delivery.
We ship with GLS or PostNord to parcel shops in all countries we deliver to. Delivery time is typically between 2 and 4 business days, depending on the destination country.
Delivery countries, prices, and estimated delivery times are shown in the cart at checkout.
Returns and Exchanges
We want you to be completely satisfied with your purchase. You may return or exchange an item within 14 days of receipt, unless otherwise stated in the product description.
Conditions for return:
- Only unused products in original packaging can be returned.
- If you exercise your right of withdrawal, you are responsible for return shipping costs.
- You will not be refunded the original shipping cost if you use the return right.
Always contact us at hello@watchboks.com before returning an item, so we can provide you with the necessary instructions.
Return address:
KE Nordic ApS
Egebjerg 4
4000 Roskilde
Denmark
Items must be returned in their original packaging and properly protected.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us as soon as possible at hello@watchboks.com.
Describe the issue clearly and attach a photo if possible. We will ensure a quick solution – either repair or replacement under the warranty.
Complaints
If you wish to make a complaint about a product or any other matter, please send an email to hello@watchboks.com. We aim to respond as quickly as possible and find a suitable solution.
Prices and Payment
All prices on Watchboks.com are shown in local currency and include VAT where applicable. Shipping costs may vary depending on the delivery country.
We accept major payment methods such as Visa, Mastercard, PayPal, and other secure providers. All payments are encrypted with SSL for your security.
Payment will only be charged once your order has been confirmed and shipped.
Taxes and Duties
For EU customers, VAT and any import duties are included in the price.
Right of Withdrawal and Cancellations
According to EU law, you have the right to withdraw your purchase within 14 days of receipt, without providing a reason. Return shipping costs are the customer’s responsibility.
Exceptions:
- Products with damaged or missing packaging may result in a deduction from the refund amount.
Warranty and Claims
All products sold on Watchboks.com come with a 2-year warranty against manufacturing defects. This warranty does not cover normal wear, misuse, or damage caused by accidents.
Privacy and Data Protection
We take data protection seriously. All customer information is treated confidentially and used only for order processing, shipping, and customer service. Payment data is handled securely by trusted third-party providers such as PayPal and credit card acquirers using strong encryption.
Disclaimer
We strive to keep all information on Watchboks.com accurate and up to date, but errors may occur. In such cases, we reserve the right to cancel or modify orders after notifying the customer.
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